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• Frequently Asked Questions

How Do I Place An Order?

  For your convenience, we have 3 ways that you can submit orders to Scrubs Giant.

• Online.  Safe, secure, easy.
• Simply browse the site and add items you’re interested in to your bag.  Once you’ve got everything in your bag, you can finalize your order and submit it through our online checkout process.  You’ll enter your billing and shipping addresses, your payment information, and confirm your order, all from the convenience of your home or office.

• By Phone.  Friendly, quick, accurate.
• Once you’ve decided which medical scrubs or diagnostics are right for you, call 312.895.2600 (Monday through Friday, 8am – 6:30pm CST) and you’ll be connected to one of our friendly and professional staff members who will place your order for you.  You’ll need the list of item(s) you need to order, including colors and sizes, as well as your billing and shipping information, so please have this ready before calling to place your order.

• By Fax or Mail.  Easy billing for your school or office.
• This applies to customers who are paying with a Purchase Order or Check, and is typically used by hospitals, offices, or schools.  You can place an order online or over the phone, choose Purchase Order or Check as your payment method, and then fax your formal PO 866.422.7278.  Billing terms are Net 30 days.

Shipping Questions:

• What is the difference between FedEx Ground and FedEx Home Delivery?
• FedEx Ground is for commercial business addresses.  If you are shipping your order to such an address, it’s important to put the company/organization name and floor or suite numbers on your shipping address.  FedEx Home Delivery is for residential addresses.  If you are shipping your order to such an address, it’s important to include information like apartment numbers and your phone number so FedEx can contact you if they are unable to locate your residence.
• If I need something quickly, what are my options?
• We offer FedEx 3 Day services to customers who are in a hurry to receive their scrubs.  FedEx “Express Saver” is a 3 business day transit method, and if your order is placed before 10:30 CST on a business day, it will ship that same day and arrive to you 3 business days later.  If you place your order on a weekend or holiday, or after 10:30 CST, your order will ship the next business day.  The same applies to FedEx Overnight, only your order will arrive in 1 business days if placed before 10:30 CST on a business day. Note: Please call us if you would like overnight shipping, as it cannot always be accommodated.  FedEx does not operate on the weekends and most major holidays.  Note:  Some scrubs are made-to-order and take additional time to ship out, so it is not recommended to use expedited shipping for such items.
• Does Scrubs Giant ship to international addresses?
• Yes, we ship our scrubs worldwide.  To ensure you are being accurately charged for shipping, please contact us prior to placing your order (Note: When requesting a quotation, it is important to provide us with the full physical address for delivery, as well as the full list of item(s) and quantities you need to order).  International orders placed online may be subject to auditing and additional shipping charges may apply, which is why we encourage you to contact us prior to placing your order.  If your order requires additional postage, we will contact you within 3 business days of placing your order and provide you with accurate shipping costs for approval.  Taxes, duties and brokerage costs incurred during customs clearance are the responsibility of the purchaser and cannot be billed by Scrubs Giant.  If you have further questions regarding international shipping, please contact our Support Team.
• Does Scrubs Giant ship to PO Boxes and APO/AE addresses?
• Unfortunately, we do not ship to PO Boxes and we try to limit shipping to APO/AE addresses due to the greater risk associated with shipping with the US Postal Service.  If you absolutely do not have a physical address that you can ship your order to, contact our Support Team and we may have other options for you.
• How will my scrubs be shipped?
• Scrubs Giant ships exclusively with FedEx and the US Postal Service.  Scrubs are carefully packaged and boxed to ensure safe traveling.  Small to medium sized orders will typically ship in a polyurethane bag, whereas larger orders will ship in corrugated boxes.

How Do I Change or Cancel My Order?

• We understand that sometimes you change your mind or find out that your office just bought scrubs for everyone.  If you need to change or cancel your order, it is best to notify us immediately after placing your order.  You can request changes or cancellation by calling 312.895.2600 or by emailing our Support Team.
  
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• In most cases, we can simply change or cancel the order, if we are notified within a few hours of receiving your order.  However, in an effort to process your order as quickly as possible – to ensure quick turnaround times – we may, in some cases, be unable to cancel your order.  If your order cannot be changed or canceled, and you need to receive your items quickly, please place a new order and fill out our Returns Form to request a return to send back the original order.  We also encourage you to review our Return Policy.

What is Scrubs Giant's Return Policy?

• Your satisfaction is our highest priority.  We strive to make your experience with us enjoyable and hassle-free, so if for any reason you’re not 100% satisfied with your purchase, we are more than happy to accept returns.

• We gladly accept returns that meet the following criteria:
• --Items must be unused, with tags and original packaging, and in saleable condition
• --Items must be sent back within 30 days of your original receipt of the item
• --You must first fill out our Return Form to obtain a Return Authorization number (RA number)
• --Shoes and opened diagnostic equipment cannot be returned due to health risks
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• If you would like to return an item, please fill out our Returns Form.  Unauthorized returns will be assessed a 20% Restocking Fee.  Once you receive your RA number, be sure to package the item(s) carefully and follow all return instructions provided to you.
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• Returns that do not meet these criteria will NOT be refunded.  Shipping charges are non-refundable.  Items that qualified for free shipping will be charged a 10% shipping/handling fee.  Any shipments returned because they are undeliverable to the shipping address or any packages refused will be refunded less actual shipping and handling charges, including fees incurred by Scrubs Giant as a result of undeliverable or refused packages.  The purchaser agrees to these terms when submitting an order to Scrubs Giant.

How Do I Exchange Something I Didn't Like?

• We understand that sometimes you just don’t like the way something looks or fits, so we’ve made exchanges just as easy as 1-2-3.  Restocking Fees are waived for exchanges, and we charge a flat $5.00 fee to ship all of the new item(s) you need to receive in exchange.
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• --First, we encourage you to read the Return Policy to make sure your item(s) qualify for a return.
• --Second, fill out our Returns Form so you can receive return instructions for the item(s) you don’t want, via email.
• --Third, place a new order for the item(s) you need to exchange, either online or by phone.  We ask that you place a new order for the exchange item(s) as this ensures the fastest processing of your new items.

Where Is My Order?

• You can check your order status 24 hours a day, 7 days a week with our Order Tracking System.  In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers.  If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages.  First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location.  If you think an item is missing, please check your email for any important notices from Scrubs Giant regarding backorders or shipment delays.  If you have not received such an email and you think and item is missing, simply contact our Support Team or call 312.895.2600, Monday through Friday from 8am – 6:30pm CST.

• Some items, like University Scrubs, are made-to-order and can take additional time to process in our warehouse.  If this applies to an item, it will be clearly noted in the product description.

What If Something I Ordered Is On Backorder?

• We do our best to update on-site availability on a daily basis; however, occasionally order volume will exceed our current inventory levels.  If you order something that is temporarily out of stock, you will be notified within 24 hours of placing your order and be provided with options for how you can proceed, as well as suggestions for alternative items.  Should we not receive a reply from you, we will automatically ship out the backordered piece when it becomes available again.

I Didn't Receive All of My Items

• In an effort to get your order delivered as soon as possible, occasionally we will ship products directly from our manufacturers.  If you receive multiple Shipping Confirmation emails, your order is coming in multiple packages.  First check your Packing Slip to see if you received all of the items listed on the slip – and if some of your items are not on that list, they are shipping from a different location.  If you think an item is missing, please check your email for any important notices from Scrubs Giant regarding backorders or shipment delays.  If you have not received such an email and you think and item is missing, simply contact our Support Team or call 312.895.2600, Monday through Friday from 8am – 6:30pm CST.  All missing items must be reported within 7 business days of us sending your Shipping Confirmation email.  Therefore, it is very important to thoroughly check your package upon receipt.
  

I Received A Defective or Damaged Item

• Scrubs Giant works with premier manufacturers and trusted brands, however, on rare occasions, an undetected defective item will become apparent after being unpackaged or during normal use.  If you have received a product that is defective, please contact the Support Team with your invoice number and identify which item(s) are defective with a brief description of the defect(s) and pictures of the item(s) and original packaging and we will reply with procedures on how to receive a replacement product.  Scrubs Giant requires photos of all damaged or defective items before issuing replacements.  Photos are also required by FedEx for filing claims on damaged packages.  All damages and defects must be reported within 5 business days of receiving the product.

Does Scrubs Giant Charge Sales Tax?

• Scrubs Giant’s corporate headquarters are in Chicago, Illinois, so we are legally obligated to charge sales tax to customers who place orders within the state of Illinois.  Residents of other states are not required to pay sales tax.  State and local taxes are subject to change at any time.

How Can My Office or School Be Billed for Products?

• Scrubs Giant gladly accepts Purchase Orders and Check payments.  If your school or organization does not use credit cards for purchasing, feel free to place an order online and select Purchase Order or Check as your payment method, then send in your Purchase Order or Check payment.  Note, however, we will hold your order until your Purchase Order or Check is received.  Our billing terms on Purchase Orders is Net 30 days.  If you have any additional questions about invoicing or billing options, please contact our Support Team.

Do I Need An Account to Order From Scrubs Giant?

• No, because your account will be created when placing your order online or over the phone, similar to making purchases with any online retailer.  Accounts are created for both single customers and large organizations, and each account has the same information and features.  We create your account automatically when you choose to place an order with us, and do this to make future purchases more convenient as well as allow you access to previous purchases.  An “account” is only your address and order information and does not capture any of your personal information or credit card information, and does not entitle you to further discounts or privileges.

• You can make changes to your account at any time.  You can make changes to your shipping address each time you place an order online or over the phone.  To edit your billing address, see “How Do I Update My Account Information?” for instructions, or call our Support Team at 312.895.2600 for assistance.

How Do I Update My Account Information?

• If you have moved or need to update any of your account information, follow these steps or call our Support Team at 312.895.2600 for assistance. 

• --Login to your account by clicking “Sign Up/Sign In” in the top right corner of your screen (above the Search Bar)
  --Once logged in, you will be directed to a page with your Account History.  You can see previous orders and your current account information on this screen.
  --Click your first and last name, above your address.  You will be directed to a new page where you can edit your billing address.  You can update your shipping address during each order you place online or over the phone.

• If you have forgotten or lost your password, please contact the Support Team at 312.8995.2600 for further assistance.

What Are Product Reviews And How Do I Review Something?

• Scrubs Giant is delighted to hear your feedback about our services and products.  We have launched a feature to capture your valuable feedback, which can be seen on each product detail page, just below the product’s description.  Good or bad, reviews will be displayed so you can share information with fellow consumers.  Scrubs Giant’s team of experts will also provide feedback and product knowledge in the form of product reviews.  You’ll get to hear directly from our experts and staff, and feel confident that you’re ordering the right scrub top, nursing jacket or stethoscope for you.

• To submit a review on a product you’ve recently purchased, check your email for a follow-up from Scrubs Giant, asking how you liked your purchase.  Inside the email will be instructions on how to submit a review.  Only customers who have purchased and used our products are allowed to submit reviews, so each review accurately reflects the product’s features.  If you have valuable information regarding your experience with one of our products, please share it!

How Do I Get Free Shipping?

• If your order qualifies for free shipping, see our home page for the most recent promotion code to use during checkout.  If you are a returning customer, you will enter the promotion code when you login to your account.  If you are a new customer, you will enter the promotion code when entering your billing address information.

Where Can I Get a Promotion Code?

• On top of our Low Price Guarantee, Scrubs Giant occasionally puts select items on sale, or offers promotions for additional savings.  All such promotions are announced in our monthly email newsletters, and you can sign up when placing an order online, or by clicking here.  Each newsletter includes an exclusive promotion code that you can use during checkout for greater savings.

• Scrubs Giant also offers volume discounts for group buys, so if your team or class needs to stock up on any of our medical scrubs or apparel, email our Support Team with the item(s) you are interested in, including colors, sizes and quantities, and we can set up a group buy with a unique promotion code just for you.

How Do I Use a Promotion Code or Gift Certificate?

• If you are a returning customer, you will enter the promotion code when you login to your account.  If you are a new customer, you will enter the promotion code when entering your billing address information.  If you are the recipient of a Scrubs Giant Gift Certificate, your order total must be at least the amount of your Gift Certificate, prior to shipping costs.

Where Can I Get a Catalog?

• Currently, Scrubs Giant products are only available online.  We are continually updating our offering of scrubs and medical diagnostics to keep up with newest products on the market.  If you need help finding what you’re looking for, try our Search Bar, located in the top right corner of this page, engage in a Live Chat with one of our friendly support team staff, or call 312.895.2600.  If you’d like to suggest a new product to Scrubs Giant, send an email to our Support Team.

How Safe Is My Information and What Is It Used For?

• Scrubs Giant takes your security and privacy very seriously and has implemented several safeguards to ensure you are protected when shopping with us.  We use cutting edge credit card processing services to cut down on fraudulent transactions.  Each webpage and transaction is secured using Thawte Security products.  Click for more information on our Privacy Policy.